Return, Exchange & Cancellation Policy

Last Updated: September 2026

At ZS Gulf Digital, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience across the United Arab Emirates. Please read our Return, Exchange, and Cancellation Policy carefully before placing an order.

Order Cancellation

UAE Stock Products

Orders may be cancelled before they have been dispatched for delivery. Once an order has been shipped or is out for delivery, cancellation requests will be treated as a return request and may be subject to applicable delivery and return charges.

International & Dropshipping Products

Orders for international, special-order, or dropshipping products are processed immediately after payment confirmation. Once processing has started, cancellation may not be possible.

Return Eligibility

You may request a return if:

• The item was delivered damaged, defective, or incorrect.

• The item received does not match the product description.

• The return request is submitted within 7 days of delivery.

• The product remains unused, unopened, and in its original packaging.

• All accessories, manuals, tags, and packaging materials are included.

Products returned in used, damaged, altered, or incomplete condition may not qualify for a refund or exchange.

Non-Returnable Products

The following items are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

• International dropshipping products

• Special-order or customized products

• Personal care products

• Hygiene-related items

• Consumable products

• Clearance, promotional, or final-sale items

• Products damaged due to misuse, negligence, or improper handling

• Products that have been installed, assembled, activated, or used

Exchange Policy

We may offer an exchange for eligible products subject to stock availability.

If the requested replacement item is unavailable, we may offer:

• Store credit

• A similar replacement product

• A refund, where applicable

Exchange requests must meet the same eligibility requirements as returns.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

To help us process your request quickly, please provide:

• Order number

• Product name

• Clear photos or videos showing the issue

• A brief description of the problem

After review, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.

Refund Policy

Once a returned item is received and inspected, we will notify you regarding approval of your refund.

If approved:

• Refunds for online payments will be issued to the original payment method.

• Refund processing may take 7–14 business days depending on the payment provider and banking system.

• Original shipping, delivery, payment gateway, and service charges are non-refundable unless the return is due to our error.

International & Dropshipping Orders

Products sourced from international suppliers may have longer delivery times and different return limitations.

Unless the item arrives damaged, defective, or incorrect:

• International dropshipping orders are generally non-refundable.

• Online payment is mandatory for all international orders.

• Return shipping costs for approved international returns are the responsibility of the customer unless the error was caused by us.

Refused Deliveries

If a customer refuses delivery of a confirmed order without a valid reason, any applicable shipping, return, handling, or payment processing charges may be deducted from the refund amount.

How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with:

• Order number

• Product name

• Reason for return or exchange

• Photos or videos (if applicable)

Our team will review your request and provide further instructions.

UAE Consumer Rights

Nothing in this policy limits any rights available to consumers under applicable laws and regulations of the United Arab Emirates. Valid claims relating to defective, damaged, or incorrectly supplied products will be handled in accordance with applicable UAE consumer protection requirements.

Contact Us

ZS Gulf Digital

Dubai, United Arab Emirates

Email: info.ZSGulfDigital@gmail.com

Phone: +971506850083